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Frequestly Asked Questions

  • What payment methods are accepted?
    We accept all major credit/debit cards, Apple Pay, & Google Pay.
  • What are your customer support hours?
    Our customer support is available Monday to Friday, from 9AM to 5PM PST. Saturdays and Sundays are closed.
  • Can I modify my order after placing it?
    Unfortunately, once an order is placed, no modifications can be made.
  • How long does it take for refunds to be processed?
    Refunds typically take up to 30 business days to be processed and credited back to your account.
  • What happens if an item is out of stock?
    If an item is out of stock, you will be notified via email, and your may cancel the order if desired.
  • How does the company handle disputes or disagreements with customers?
    Currently, there is no formal dispute resolution process in place. We aim to make sure all parties will find peaceful and beneficial resolution. Please contact info@masterbeautyco.com.
  • How is my personal information protected?
    We adhere to standard privacy practices to protect your personal data. For more details, please refer to our privacy policy.
  • Do you offer any loyalty programs or discounts?
    At this time, we do not have any loyalty programs or subscription models.
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